Privacy Policy

This policy explains how [Registered company name] Pvt. Ltd. (“Pix Proof”) handles personal data when you use pixproof.in, our portals and apps. We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.

• Account details — name, email, mobile number, password (stored only as a secure hash).
• Photographer business details — studio name, address, GSTIN/PAN (optional), bank account / IFSC / UPI for payouts, and verification status.
• Content — photos, videos and files uploaded by photographers or transfer senders, plus generated previews and thumbnails.
• Face-search data — numerical “face embeddings” computed from gallery photos so clients can find photos of themselves (see section 4).
• Payments — amounts, references and status from Cashfree Payments. We never receive or store full card numbers or UPI PINs.
• Usage and device data — log-ins, IP address, actions such as downloads and messages, for security and support.
• Messages — chats between photographers and clients, and notes you send us.

• To run the service: host galleries, generate watermarked previews, deliver files, process payments and payouts, and send account emails (invites, receipts, reminders).
• To keep Pix Proof secure: prevent fraud, abuse and unauthorised access; enforce our Terms.
• To support you and improve the product, using aggregated or de-identified data where possible.
• To meet legal, tax and accounting obligations.

Face search is optional and works only inside a gallery shared with a client. We detect faces in that gallery’s photos and store numerical embeddings (not separate face images). When a client searches with a selfie, the selfie is processed in memory to compare against that gallery only and is not stored.

Photographers enabling face search confirm they have consent from the people photographed, where required. Embeddings are deleted when the photo or event is deleted. To ask for your face data to be removed from a gallery, contact the photographer or [email protected].

We don’t sell personal data. We share it only with:

• the photographer or client you work with (for example, your gallery, favourites, balance and messages);
• service providers acting for us: Cashfree Payments (payments and payouts), Cloudflare (file storage), our email provider and hosting provider — bound by confidentiality and data-protection terms;
• authorities where required by law, or to protect rights and safety.

• Galleries: while the photographer’s account is active, and up to 30 days after a subscription ends.
• File transfers: until the expiry chosen by the sender (maximum 14 days); unconfirmed transfers after 2 days.
• Payment and payout records: as long as required by tax and accounting law (generally 8 years).
• Security logs: up to 12 months.

We use encrypted connections, private storage with short-lived signed links, hashed passwords, role-based access and audit logs. No system is perfectly secure; if we become aware of a breach affecting you, we will notify you and the authorities as required by law.

You can access and correct your details in your account settings, and ask us to erase your data, withdraw consent, or nominate someone to exercise your rights. Write to [email protected]. Some data (such as payment records) must be kept for legal reasons. You may also complain to the Data Protection Board of India.

We use a single essential cookie to keep you signed in, and the browser’s local storage for small preferences. We don’t use advertising cookies.

Pix Proof isn’t intended for children to use on their own. Photos of children are uploaded by photographers, who are responsible for having a guardian’s consent where required.

[Name of Grievance Officer] · [email protected] · [Registered office address], [City], [State] – [PIN], India. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.