Refunds & Cancellation

You can cancel at any time from your studio. Cancelling stops renewal; your plan stays active until the end of the period you’ve paid for.

• First purchase: if you’re not happy, ask for a full refund within 7 days of your first payment, provided you haven’t shared a gallery with a client or used more than 1 GB of storage.
• Renewals and upgrades: are non-refundable once the new period has started, except where required by law or if we failed to provide the service.
• Downgrades: take effect at your next renewal.

When a client pays a balance through Pix Proof, the payment is for the photographer’s services. Refund requests for the photography work must be raised with the photographer, who decides them under their own agreement with the client.

If a photographer agrees to a refund, we process it through Cashfree to the original payment method and reverse the related credit in the photographer’s wallet. The platform fee is refunded with it when the refund is approved within 7 days of payment.

If you were charged twice or money left your account for a payment that shows as failed, write to [email protected] with the reference shown on your receipt. Duplicate charges are refunded in full. Failed payments are usually reversed automatically by your bank within 5–7 working days.

Approved refunds are initiated within 2 working days and normally reach the original payment method within 5–7 working days, depending on your bank or card issuer.

File Transfer is free; no refunds apply.

Email [email protected] or call +91 [support phone] (Monday–Saturday, 10:00–18:00 IST) with your account email, payment reference and reason. We’ll confirm within 2 working days.